Refund Policy
Easy refunds, no awkwardness.
We want you to feel good about every Thelemonpleasuretoy purchase.
Quick facts
From delivery date
Return shipping label
Restocking fee
Refund processing
How to start a return
1 · Email support@thelemonpleasuretoy.com
Include your order number and the item you'd like to return. You can also start a return from your account; both routes reach the same team.
2 · Receive a prepaid label
We'll email a UPS prepaid label within one business day. Drop the package at any UPS counter — no printer needed if you use the QR code.
3 · Get refunded
Once UPS scans your return, we process your refund within 24 hours. Funds return to your original payment method in 5–7 business days, depending on your bank.
Damaged or wrong items
If your order arrived damaged or incorrect, email support@thelemonpleasuretoy.com within 14 days with a photo and order number. We'll ship a replacement immediately and send a prepaid return label. You won't be charged twice.
Refund questions, lost packages, or anything else? support@thelemonpleasuretoy.com — we reply within one business day, often same day.